Shipping, Returns and Cancellation Policy

Forward Shipping

Noori By Nikita ships to all the pin codes in India. We have partnered with best logistics services to ensure that your products are handled professionally and delivered on time.

Order Dispatch

Noori By Nikita orders are usually processed and dispatched within 1-2 working days. You will be intimated via email about the tracking details of your order once your order is shipped. In case of any delays in processing your order, we will intimate you and inform you regarding possible delays.

Order Tracking

Upon dispatch of your order, we will send you an email with Tracking URL and AWB number. You can use the tracking URL to live track your order. 

Order Delivery

For India:

Our logistics partner usually delivers the shipment in 2-3 days for metro cities and 5-7 days for non-metro cities from the time we dispatch your order. However, in case of any unforeseen circumstances or rare operational issues, there might be a delay in delivering your order. Kindly track your order with the details provided over your registered email ID or contact number. 

International orders (Outside of India):

Every package goes from one checkpoint to another before it gets delivered to you safely, the process takes time but the travel is quick. You can expect your package within 15 days from your order date. In some rare cases, any delays can be brought to our notice by emailing at team@nooribynikita.com and we shall provide you with better information for your query.

 

Returns

 We don't offer returns unfortunately we can’t offer you a refund or exchange.

Please make sure you make an unedited unboxing video when you open the courier to claim for exchange/ return in case of any damage during transit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

·    Gift cards

·    Downloadable software products

·    Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 5 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 10-12 business working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at team@nooribynikita.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at team@nooribynikita.com and send your item to: D2, Plot no. 2/51 Sector 5 Rajender Nagar Sahibabad Ghaziabad U.P. 201005

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Shipping

To return your product, you should mail your product to: D2, Plot no. 2/51 Sector 5 Rajender Nagar Sahibabad Ghaziabad U.P. 201005

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs. 999, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.